How should you prepare for crypto wallet recovery?
Prepare before you need it. Preserve the required recovery information offline, keep it separate from everyday devices and understand how a replacement device becomes authorized. A recovery plan that has never been reviewed is only an assumption.
Prepare before funding
Keep recovery material offline
Support cannot reconstruct secrets
01
Recovery is not ordinary login reset
Regaining an account session and regaining self-custody wallet access are different processes.
02
Offline beats convenient
Cloud notes, screenshots and chat messages create unnecessary exposure for recovery material.
03
Rotation changes the plan
Replacing recovery protection can require other wallet devices to be approved again.
Know which failure you are recovering from
A lost email session, a replaced phone and a lost wallet PIN are not the same event. NordBalticum separates account, device and wallet access, so the correct recovery route depends on what remains available.
Document your own non-secret recovery checklist: where to access the official product, which devices are approved and where the protected recovery material is stored.
Protect recovery material from both loss and theft
A single paper in one location can be lost; several casual digital copies can be stolen. Choose a durable offline method and location appropriate to the value and your circumstances.
Never provide recovery information to support, a website reached through an unsolicited message or anyone promising to verify or upgrade your wallet.
NordBalticum product view
Recovery designed as a protected event
The product treats recovery, recovery rotation and device approval as distinct high-impact actions rather than profile settings.
Practical flow
What to do next
1
Record the required material
Follow the product's recovery flow and preserve the output exactly.
2
Store it offline
Keep it private, durable and separate from ordinary sign-in access.
3
Review the plan periodically
Confirm that you can still identify the official recovery route without exposing the secret.
Security, in plain English
Controls with defined responsibilities
Fresh wallet confirmation
Revealing or replacing recovery information is treated as a sensitive wallet action.
MFA step-up when enabled
The account factor can be required before the recovery-related wallet action begins.
Device re-approval
Rotating recovery protection can invalidate prior wallet-device approvals by design.
Clear answers
Frequently asked
Can NordBalticum email me my wallet secret?
No. Self-custody design does not make decrypted wallet secrets available to support for email recovery.
Is my account password enough for wallet recovery?
No. Account access and wallet recovery are separate trust domains.
Should I test recovery with my funded wallet?
Do not expose or reset a funded wallet casually. Review the documented process and, if you need practice, use a separate low-value setup.
